New Zealand

Ongoing customer Survey ~ EA Networks (2019, 2021 & 2023)

Ongoing customer Survey ~ EA Networks (2019, 2021 & 2023)

Prior to 2019, EA Networks had been conducting customer and contracting services surveys every two years. Global Research was contracted by EA Networks to help with this research. Our aim was to combine these two research activities into one, and target three key areas of investigation:

  • Customer satisfaction, focusing on core services, communication, pricing & value, image, and reputation;

  • Contracting services, focusing on efficiency, outcome, and communication;

  • Brand awareness.

Mining recent engagements for insights: Informing Wellington's 2023 Long Term Plan ~ Wellington City Council

Mining recent engagements for insights: Informing Wellington's 2023 Long Term Plan ~ Wellington City Council

Wellington City Council existing public engagement results for insights re-interpreted to inform planning for the 2023 Long Term Plan. Understanding the value in the information collected over successive years and wanting to ensure the best use is made of their resources, they asked Global Research to reconsider existing data, and repurpose it to tell a story about what the community thinks and feels about priorities, challenges, and opportunities for the city.

Customer Experience Surveys ~ Hanmer Springs Thermal Pools and Spa

Customer Experience Surveys ~ Hanmer Springs Thermal Pools and Spa

Hanmer Springs thermal pools has proven a popular destination for those seeking rest and recreation for over 150 years. The Hanmer Springs Thermal Pools and Spa marketing team aims to understand the attitudes and preferences of its visitors and regularly surveys pool guests as part of a dedicated strategy to provide a top-class customer experience.

Consumer Home Performance Preferences – Perceptions From Industry Experts ~ BRANZ

Consumer Home Performance Preferences – Perceptions From Industry Experts ~ BRANZ

BRANZ (Building Research Association New Zealand) wanted to gain a deeper understanding of what was driving consumer decision making while buying or building a home, specifically with regards to building performance. The aim of the project was to examine how building performance of new and existing houses might be improved, and what barriers are operating to the improvement of building performance generally.  

Brand awareness analysis ~ Médecins Sans Frontières

Brand awareness analysis ~ Médecins Sans Frontières

Medicins Sans Frontieres (MSF), also known as Doctors Without Borders, is an international charity dedicated to humanitarian work in conflict zones and countries affected by endemic disease. Global Research was contracted to establish New Zealander’s awareness and knowledge of the Medecins Sans Frontiers brand, and to conduct a comparison following a nationwide advertising campaign to establish how brand recognition was affected.

Understanding how Christchurch people value and treat their waterways ~ CCC Waterways

Understanding how Christchurch people value and treat their waterways ~ CCC Waterways

With a view to improve waterways quality, the Christchurch City Council (CCC) engaged Global Research to investigate Christchurch citizens’ attitudes and behaviours regarding waterways; how they value them; assess their quality; treat them; and, the actions they are prepared to take to improve them

Finding out what Lincoln University students want ~ Lincoln University Student Experience

Finding out what Lincoln University students want ~ Lincoln University Student Experience

Lincoln University sought to gain an in-depth understanding of current perceptions and future preferences for Lincoln University student experience. The research was important as the institution strives to ensure it provides a continually improved campus and experience for its students.   

Five partners collaborate for New Zealand’s land based future ~ Lincoln Hub Plan Preparation

Five partners collaborate for New Zealand’s land based future ~ Lincoln Hub Plan Preparation

In 2013 the five Lincoln Hub Partners embarked on an ambitious plan to bring their organisations closer together to deliver greater land based sector returns for New Zealand. New Zealand’s economic, social and environmental future is dependent on this improvement as this sector currently returns 30% of GDP and the New Zealand Government’s aim is to increase this to 40% by 2025. GDP growth will not be cost-free however, as the sector is based on the use of natural resources; the aim is to increase productivity and economic returns, while at the same time reducing environmental impacts.

The Lincoln Hub aims to deliver its collaboration physically, scientifically and operationally at Lincoln in Canterbury New Zealand.

SAY Now Programme Evaluation ~ Sport Canterbury

SAY Now Programme Evaluation ~ Sport Canterbury

Sport Assisting Youth Now (SAY Now) is a collaborative education awareness approach to reducing alcohol-related harm through sports clubs. SAY Now provides a forum for bringing together sporting role models and key stakeholders (e.g. health professionals, NZ Police, local government, Accident Compensation Corporation) to raise awareness of alcohol-related harm with young people in sport settings.

Turning information into insight